Module 4 of 13

A website search engines and customers understand

The small number of things a website must state plainly before any other optimisation is worth doing.

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Say what you do and where, in words

A surprising number of small-business sites never state their trade and their area in ordinary text. The information is in a logo, a photo caption, or a designer's tagline like "Crafted with care since 2011".

A search engine reads text. So does a customer skimming for three seconds. Your homepage should answer, above the fold and in plain words: what you do, where you do it, and how to start.

One page per thing you sell

If you offer bathroom fitting, boiler servicing and emergency callouts, that is three pages, not three paragraphs on one. Each page can then answer one question thoroughly and be the obvious result for that search.

The same logic applies to places. A page for each town you genuinely serve — with real, different content about serving that town — beats a single page listing forty towns in a footer, which reads as spam to both audiences.

Make the next step obvious

Phone number in the header, tappable on mobile. A short enquiry form that does not demand a life story. Prices or price ranges if you can bear to publish them — being the only firm that does is worth more than most marketing.

In practice — An independent electrician in Bristol

His homepage headline read "Powering homes since 2008". Nothing on the page said "electrician" or "Bristol" outside the page title.

Rewriting the headline to "NICEIC-registered electrician in Bristol — rewires, fault-finding and EV chargers" changed nothing about the design, and made the page comprehensible to a machine and a skimming human at the same time.

Action checklist

  • State your trade and your main town in the first line of the homepage.
  • Give each service its own page with its own honest description.
  • Give each genuinely served town its own page, or none at all.
  • Put a tappable phone number in the header on mobile.
  • Keep the enquiry form to the fields you truly need.
  • Publish prices or ranges if your trade allows it.

Free tool for this lesson

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Exercise

Show your homepage to someone who does not know what you do, for five seconds, then take it away. Ask them what you do and where. If they cannot say, the page has failed the only test that matters.

Time needed: 15 minutes

Read the source

Primary documentation, so you can check anything here rather than take our word for it.

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